Platform Terms
These terms cover the GreaterScale outbound platform: your account on app.greaterscale.io and your company's workspace. They're between you (the company signing up) and Greaterscale, 192 Bear Christiana Road, Bear, DE 19701. By starting a trial or choosing a plan you agree to them. Our consulting and managed services are covered by separate agreements.
1.Your account and workspace
The person who signs up confirms they can agree to these terms for their company. You get your own workspace with its own database; you choose who on your team gets a seat and you're responsible for what happens under your account. Keep your passwords to yourselves.
2.Free trial
New companies get a 14-day free trial with 300 GreaterScale credits, no card needed. If you choose a plan during the trial, your card is first charged when the trial ends. If the trial ends without a plan, your workspace is paused (you can still sign in and choose a plan). Thirty days after that, a workspace that still has no plan is deleted, with its data.
3.Plans, billing and renewal
Plans are priced per seat and billed in advance, monthly or yearly, through Stripe. They renew automatically for the same period until you cancel. Adding seats is charged pro rata for the rest of the period; removing seats takes effect at the next renewal. Prices don't include taxes, which we add where the law requires. We'll give you at least 30 days' notice before a price change applies to you.
4.GreaterScale credits
Each seat includes 3,000 GreaterScale credits a month, and you can buy credit packs. Credits pay for the platform's AI and for the email and mobile number lookups it makes; what each uses is shown in Billing. When credits run out, the AI and lookups stop until more are added. Credits have no cash value, can't be transferred, and are not refundable. Unused credits stay available while your plan is active and end when your account is closed.
5.Cancelling and refunds
You can cancel any time from Billing. Your plan stays active until the end of the period you've paid for, and doesn't renew after that. We don't refund partial periods, unused seats or credit packs, except where the law requires it.
6.Late payment
If a payment fails we'll retry it and let you know. If it's still unpaid after 7 days, your workspace becomes read-only: nothing new runs or sends until the open invoice is paid. A workspace that stays unpaid may be closed.
7.Set up by our team
Some things are set up by our team on request, like email sending accounts, phone numbers and LinkedIn sending. They can involve third-party costs, which we'll agree with you before setting anything up.
8.Using the platform responsibly
You're responsible for your outreach and its content, and for following the laws that apply to it, including anti-spam, telemarketing, caller ID and privacy laws (such as CAN-SPAM, the TCPA and the GDPR), honoring opt-outs and do-not-call requests, and having a lawful basis to contact people. Don't use the platform to send spam, to harass anyone, to break another service's terms, or to try to get around its limits or security. We can pause a workspace that puts others or the platform at risk.
9.Your data
Your data stays yours. We store and process it only to run the platform for you, in your own database, using service providers such as Supabase, Vercel, Stripe, Twilio and Anthropic. When your account closes, you can ask for an export within 30 days; after that your data is deleted.
10.Other services
The platform works with services from other companies (for example email, LinkedIn and calling tools). Their own terms apply to your use of them, and we're not responsible for them.
11.Changes and availability
We keep improving the platform and may change features. We aim for it to be available all the time but don't promise it will be uninterrupted. If we change these terms in a way that matters, we'll tell you before it takes effect.
12.Liability
The platform is provided "as is". To the extent the law allows, neither side is liable for indirect or consequential losses, and our total liability is limited to what you paid us in the 12 months before the claim.
13.Law
These terms are governed by the laws of the State of Delaware.
14.Contact
Questions about these terms or your account: ethan@greaterscale.io.